Customer Support (PT Contractor)

Remote

Contracted

Entry Level

Title: Customer Success Support Contractor
Type: Independent Contractor (Remote)
Estimated Hours: 10–20 hours/week (flexible)
Reports to: Executive Director

Greenways Academy is seeking a customer-focused contractor to manage and support HubSpot call workflows. The contractor will be responsible for initiating, tracking, and following up on prospective student/family inquiries via the HubSpot CRM, ensuring timely and consistent communication, and helping optimize our outreach strategy.

Key Responsibilities:

Make and receive calls through HubSpot’s integrated phone system
Log all interactions, outcomes, and relevant notes in HubSpot
Follow up with inquiries and warm leads per internal timelines
Collaborate with enrollment and support teams to ensure smooth handoffs
Assist in refining call scripts and sequences for higher conversion
Report weekly on lead status, call metrics, and engagement trends
Provide feedback on how to improve call processes and efficiency

Qualifications:

Proven experience using HubSpot CRM (or similar platforms)
Strong communication and interpersonal skills
Self-starter with the ability to work independently and hit performance goals
Comfortable with outbound calling and follow-up sequences
Familiarity with virtual K–12 education is a plus

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