Customer Success Manager - New England

Location: MA, CT, or RI applicants

Meet eDynamic Learning

eDynamic Learning is celebrating 16 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy.

Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource, supplemental mission-based lessons, have a proven track record of expanding STEM, computer science, and career interest and awareness.

As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning.

eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands-on learning in a virtual environment.

We take pride in the fact that our solutions and services are designed to empower educators and students alike, enabling them to take a transformative journey of exploration, engage in learning, and participate in real-world experiences.

Role Overview:

We are seeking a Customer Success/State Manager to join our expanding Learning Blade team. This is a fully remote role that requires a commitment to customer excellence and a passion for education.  You will work with the Director of State Managers at Learning Blade, and the team to coordinate, expand, and implement the Learning Blade STEM and CS curricula and platforms across schools in MA, CT, ME, and/or RI and other states, and to support Learning Blade’s mission.

Responsibilities:

·       Provide customer service to end users of the platforms

·       Respond to customer emails, phone calls, and other communications from end users

·       Attend and present at National and State conferences

·       Increase growth in product usage across the assigned state(s)

·       Build and maintain relationships with end users

·       Schedule and deliver professional development sessions with end users and prospective clients

·       Document and maintain records of activities and communications with end users

·       Build and execute strategic plans to enhance and maintain efforts on a statewide basis

·       Build partnerships with related organizations such as ACTE, NSTA, and other STEM organizations

·       Assist in preparing semi-annual progress reports to major customers

Qualifications:

·       Minimum 2 years of Customer Success experience

·       Excellent writing and communication skills

·       Experienced presenter with dynamic presentation skills

·       Minimum 2 years of experience using a CRM, Salesforce.com preferred

·       Proficient with office applications such as Google Apps, Zoom, and Microsoft Office

·       Experience in teaching, counseling, or education management in K-12 education

·       Overall knowledge in STEM and/or computer science education, as well as workforce development

·       Applicable college or post-secondary credential or teaching certificate

Travel: Up to 50% travel required to schools, districts in MA, CT, ME and RI and as needed to support other state contacts.